Q. Can I make any room requests to my reservation?
A: Yes. We are happy to send a note to our in-resort contacts and make room requests on your behalf. As always, requests are based on availability at check in. Travelling with a group? We'll cross reference the bookings for you so the resort will know to room you as close together as possible.
Q. Is there a resort dress code I should follow in resort?
A: While staying at a resort, you can look your best while still being comfortable. Most resorts do not have specific dress codes, but certain general expectations about attire do apply. Around the resort, wearing casual clothing including shorts or pants, T-shirts, tank tops, cotton and knit shirts is acceptable. Dress in temperature-appropriate comfortable clothing. Breathable fabrics like light cotton and linen will help keep you cool. Men can wear either shorts or pants and casual shirts.
Dress code and Resort dining: Ladies, remember to bring a cover up. Most resorts will not allow you to have lunch on site at any of the restaurants in just your bathing suit; same for men, if you’re wearing swim trunks only you will need to put on a shirt. Men should remember to bring at least one pair of long slacks as most properties do have a dress code at the specialty/a-la-cart restaurants. They can turn you away if you do not adhere to the dress code. Some properties offer a clothing optional experience. Please ask your travel consultant for details on specific resort guidelines.
Q. How much do children pay for travel?
A. Infants under two years of age throughout the duration of their vacation may fly and stay free, but must sit on an adult’s lap and do not receive a separate baggage allowance. Some scheduled airlines may charge for infants, including air-related taxes, and some countries do charge infant departure taxes.
Restrictions may apply to “Kids Stay, Play and Eat FREE” programs and most hotels require that children must be accompanied by full-paying adults and pay airfare. Policies vary by individual hotels. Hotels may check the passports of children at check-in to verify they qualify for any discounted child room rate. At select hotels in Cancun and Riviera Maya, a single parent traveling with up to two or three children (varies by hotel) is not charged the single supplement. The hotels reserve the right to collect the single supplement in resort, or cancel any extra room upon arrival, if the promotional policy is not used in the manner for which it was intended. Restrictions apply.
Q. Do you offer timeshare vacations?
A: Absolutely NOT! Unlike many other travel companies on online, we sell vacation packages for specified dates. We DO NOT sell certificates or timeshare programs. A vacation should be just that – “a vacation” and a time to relax and enjoy yourself. A vacation is not a real vacation if you’re constantly pressured by timeshare sales reps and stuck in mandatory timeshare meetings throughout your stay. Say "No thank you" to time share programs that can cost you thousands of dollars in the future!
Q. Will I receive e-tickets or travel documents?
A: Once you are paid in full, travel documents will generate. Depending on the type of package, electronic travel documents will be emailed to you or physical documents will be mailed to you. If emailed, you will need to print them and bring them with you for all components of your vacation.
Q. What are the baggage rules? Will my airline charge me to check in a bag?
A. Many airlines charge fees for checked and/or carry-on bags and have different baggage allowances and fees. Please check with your airline for specifics.Carry-on luggage is limited to one bag per person and must be small enough to fit beneath the seat in front of you; some airlines have a carry-on bag fee. PLEASE BE ADVISED THAT EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN and if accepted, there will be additional charges. Anyone attempting to check-in excess baggage should arrive at the ticket counter a minimum of 2 hours prior to departure (except where a carrier specifies a longer minimum), or risk being denied boarding. Lap children under age two do not receive a separate baggage allowance. Easy Escapes Travel accepts no liability for loss or damage to luggage. We recommend that passengers consider the use of a TSA approved lock to secure their luggage. For details on baggage insurance, ask your travel agent.
Q. Why book with Easy Escapes Travel?
A: Tired of spending countless number of hours searching for vacation deals online?
Did you know, the average person spends 60 hours researching vacation options for one trip? And sadly, far too many people find out the hard way that the pictures, videos and opinions online aren't always accurate. In fact, professional resort photos are made to look very beautiful (actually, they all start looking the same after a while).
Save time, money and frustration by working with an Easy Escapes Travel expert to book your perfect vacation. We make it "Easy" for you with customized packages, daily deals and exclusive discounts made available only to travel professionals. We will be on standby for you every step of the way and will be your advocate before, during and after your vacation. The best part yet -- our travel planning services are FREE!
Fun fact: Did you also know, when you book "on your own" via an OTA "online travel agency" booking engine, you are still booking through a travel agency? The average OTA reservation agent you speak to at over at Expedia, Travelocity, Orbitz, Bookit, etc. is usually located at an international call center and has never left their country! You'll probably spend more time on hold to speak with a live person than the length of time they will dedicate to your dream vacation. Easy Escapes, on the other hand, will match you to one of our travel experts who has actually been to your destination of choice. Your Easy Escapes agent will be available to you via phone, email or text. Our customer service is priceless and the reality is, without a travel professional on your side, you’re on your own.
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Q. What forms of payment do you accept?
A: We accept all major credit and debit cards as well as checks and money orders. For your protection as well as ours, we require for you to complete and scan or fax a completed credit card authorization form for payments.
Q. Do you offer payment plans?
A. Absolutely! We offer payment plans for most of our packages. Payment plans can vary depending on the promotion. Generally, if you book outside of 45 days prior to travel date a $150 - $200 per person deposit secures your land package. You may make payments along the way as you wish as long as your final payment is received on or before 45 days prior to travel date.
If your vacation package includes flights, instant purchase of your flights may be required along with a small hotel deposit and balance is due 45 days prior to travel date. In some cases we have special unpublished "package" airfare that will allow your air and hotel to be secured with a small $150 - $200 per person deposit and balance is due on or before 45 days prior to travel date.
If you're booking within 45 days of travel, full payment will be due at the time of reservation. Ask your Easy Escapes Travel agent for more details about your payment plan options.
Q. What items are not included in an my vacation package?
A. Passport and visa fees, port and embarkation fees, laundry, telephone calls, other items and services of a personal nature, luggage, and tips to airport luggage handlers are not included in the price of your vacation. Unless specified, wines, liquors, meals, sightseeing and excursions are also not included in the price of your vacation. In some instances, departure taxes or tourist card fees are payable at the airport on your day of departure or arrival. Tourist Cards for the Dominican Republic must be purchased at your resort airport upon arrival. Airport/hotel transfers are typically not included in Puerto Rico or Turks & Caicos. Airlines may also charge additional fees such as seat assignment or meal fees. Check with the airline for specific charges.
Q. What's included in an "all inclusive" vacation?
A: Your all inclusive vacation will include resort accommodations, all meals, all alcoholic and non-alcoholic beverages, all snacks, all non-motorized water sports (i.e., kayaking, snorkeling, sailing -- varies by resort), all tips, taxes and round trip airport shuttle transfers. On rare occasions when airport transfers are not included in your vacation package, we will advise you of your transfer options.
Q. Are credit cards accepted in destination?
A. Visa, MasterCard and American Express cards are accepted in most destinations. Most local banks and hotels provide a currency exchange. Please be aware that Mexico has passed a law restricting the amount of US cash that Mexican banks, hotels and retail businesses can accept. The use of US credit cards is unaffected by the restrictions on cash.
Our travel agents are specialists and hold certifications in the following:
Apple Vacations Platinum Agents, Aussie Specialist, Bahamas Specialist, Barbados Specialist, British Virgin Island Specialst, Club Med, Couples Resorts Specialist, Dominican Republic Specialist, Gran Melia Resorts Specialist, Hawaii Destination Specialist, Honeymoon / Destination Wedding Specialist, Iberostar Grand Hotel Specialist, Jamaica Travel Specialist, Le Blanc Spa Resort Specialist, Luxury Travel Specialist, Master Agent for Secrets, Dreams, Now Resorts & Spas, Matai Fiji Specialist, Magic of Mexico Specialist, Melia Resorts Specialist, ME Resorts Specialist, Paradisus Resorts Specialist, Palace Resorts Specialist, Premier Spas Specialist, Puerto Rico Specialist, SuperClubs Specialist, Thailand Golden Agents, Tahiti Tiare Agent, Turks & Caicos Islands Specialist, US Virgin Island Specialist, Wynn Las Vegas Ambassador.
Q. Are passports required?
Requirements as outlined below may change, please contact the consulate for the country to which you are traveling to be accurately advised of current requirements or visit The US Department of State. Proper documentation is your responsibility.
The following information gives current requirements for United States citizens, effective 2012: Passengers of all ages returning to the U.S. by air from any international destination require a valid passport. A state-issued birth certificate with government issued photo I.D., or a passport “card”, is not acceptable. Passports must be in good condition and passengers may be denied boarding by the airline if a passport is damaged, mutilated or has excessive wear. If your name on your passport (or for non-U.S. citizens, valid travel documents) does not match your name on your travel vouchers/tickets, you will not be allowed to travel. All passengers 18 and over traveling within the United States (including the Hawaiian Islands) or to any U.S. territory (including Puerto Rico and the U.S. Virgin Islands) require only a valid government-issued photo I.D.
For U.S. citizens traveling to Costa Rica and most European countries, a passport valid for three months after the day of arrival is required. For travel to Panama a valid U.S. passport is required for all travelers and must be valid for six months after the date of arrival. For details on how to obtain a passport, contact your local courthouse or post office. If you are not a U.S. citizen, contact the embassy of the country to which you are traveling to determine required entry documents. We regret that we cannot accept unaccompanied minors under 18 for any travel. Failure to comply with the above requirements will result in you not being allowed to travel. Please visit www.travel.state.gov for the most up-to date travel requirements and passport requirements.
No passport? No problem! Ask about our No Passport Escapes packages.
Q. Do you offer trip insurance?
A: Yes. Travel insurance is a good protection for your travel investment. It will give you peace of mind that you're covered in case anything doesn't go according to plan. Just like car or home insurance -- it's something you hope you never have to use, but sure are glad you have it if something unexpected does happen. We offer various types of insurance options depending on the coverage you desire. Click to get an instant trip insurance quote. We have plans that cover cancel for medical reasons, trip interruption, baggage loss, medical expenses while on your trip, etc. We also offer cancel for any reason plans. Without insurance, most vacations are non-refundable.
Q. Is the destination safe?
A: Common sense precautions are strongly recommended wherever your travels may take you. Please visit The US Department of State’s website for the most up-to-date travel safety advisories. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Federal law requires that we refer you to Transportation.gov for more information.
VALUABLES AND OTHER PERSONAL ITEMS ARE YOUR RESPONSIBILITY. Most hotels offer safety deposit box facilities. You may want to deposit cash, traveler’s checks, passports, jewelry and other valuables for security. Do not pack cash, medication, jewelry, cameras, film, important documents or fragile items in your checked luggage.
Easy Escapes Travel specializes in vacation packages to Punta Cana, Cancun, Riviera Maya, Jamaica, Aruba, St. Thomas, Los Cabos, Bahamas, Cozumel, Turks & Caicos, Antigua, St. Lucia, Barbados, Puerto Rico, St. Thomas, Grand Cayman, Grenada, St. Martin, Curacao, Anguilla, Puerto Vallarta, St Kitts, Belize, Costa Rica, Hawaii, Tahiti, Fiji and the Cook Islands. We specialize in All Inclusive Vacations, Destination Weddings, Honeymoons, Adults Only Vacations, Family Vacations, Luxury Vacations, Group Travel Vacations, Corporate Meetings & Incentive Vacations and Last Minute Vacations. Enjoy the convenience of stress-free one-stop shopping and payment plans to fit your budget. So whether you are looking for a value all-inclusive vacation, luxury vacation, family vacation, honeymoon package, last-minute vacation, golf vacation, or group travel deal, let's make your next get-a-way an Easy Escape! Our travel experts are at your service!
Q. Can you help me book flights?
A: Yes, we can book flights from any US departure city as long as there is a hotel component. If you're lucky enough to live in a major city like Baltimore, Boston, Cleveland, Cincinnatti, St. Louis, Denver, Philadelphia, New York, Milwaukee, Chicago, Pittsburgh, Denver or Minneapolis, we have exclusive non-stop flights to major all inclusive vacation destinations like Cancun, Riviera Maya (Mexico), Punta Cana (Dominican Republic), Montego Bay (Jamaica), Guanacaste (Costa Rica) and Puerto Vallarta (Mexico). These special package flights can usually be secured with a low per person deposit.
Q. Can I use my frequent flyer miles to book my flights?
A: Yes, you can secure your airline tickets directly with the airline with your points and we will take care of the land portion of your vacation package. Once you have your flight information we will need the flight details to arrange your airport transfers based on your flight times.
Q. Can you help me book excursions or tours?
A. Absolutely! Although you will find excursion desks in most resorts, we encourage you to pre-book excursions ahead of time to ensure availability. When you pre-book, you will avoid international transaction fees on your credit card (some credit cards charge a fee for international purchases). For assistance to find the right excursion or for a group excursion, be sure to ask one of our travel specialists for help. You may also search through our tours & excursions.
Q. I am looking for a tropical beach vacation, but not sure where to go.
A. If you're on a budget you will get the best all inclusive value in Mexico, Jamaica or the Dominican Republic. If you’re looking for a luxury all inclusive vacation, we recommend St. Lucia, Antigua, Turks & Caicos or St. Barths. If you're looking for an exclusive and exotic get-a-way for a honeymoon or ultra romantic vacation consider Tahiti/French Polynesia, Fiji, and the Cook Islands. You can also consider renting a fully staffed villa or escaping to your own private island! Now, keep in mind, all vacations are not created equal. So depending on your age, taste, lifestyle and budget, we will match you to the right destination / resort.
Q. I see you have an online booking engine for last minute vacations, excurions and insurance. Should I book online or by phone?
A: If you prefer zero human interaction, our online booking engines are user friendly but we highly recommend for you to email, submit a quick quote or call and speak to one of our friendly travel specialists to customize your vacation. And no worries - when you call us, you won't get an automated phone system or get routed to a customer service rep overseas!
Our travel planning services are complimentary and our advice and expertise is priceless. Besides, many times we have access to many unadvertised deals not available online no matter how hard you look.
You've got questions? We've got answers.